Cancellation, Refund & Late Pickup Policy

1. Order Deadline

  • All orders must be placed by Thursday at 11:59 PM for that weekend’s scheduled pickup or delivery.

2. Cancellation & Refund Policy

  • Cancellations made after Thursday at 11:59 PM during the week of your scheduled pickup or delivery are subject to a 50% non-refundable cancellation fee.
  • The remaining 50% of the order total will be refunded.
  • This policy helps cover ingredient purchases, supplies, and preparation costs incurred specifically for your order.

3. Late Pickup Policy

Scheduled Pickup Times

  • Please arrive at the pickup time selected when placing your order.
  • Our latest pickup time is 2:00 PM. We are unavailable for pickups after this time.

30-Minute Grace Period

  • A 30-minute grace period is allowed after your scheduled pickup time.

Late Notifications & Extended Pickup

  • If you’re running late, please notify us at least one hour before your scheduled pickup time.
  • If you notify us about a delay, we can arrange an extended pickup time, subject to availability.
  • All pickups must be completed by 2:00 PM. Contacting us does not guarantee an extension beyond our final pickup time.

Late Pickup Fee

  • Pickups more than 30 minutes late without prior notification are subject to a $10 late fee, charged to the card on file where authorized.
  • The late fee must be paid before the order can be released.

Missed Pickups & Refunds

  • Orders not collected within the 30-minute grace period without communication will be considered missed pickups.
  • No refunds will be provided for missed pickups when the customer has not contacted us about the delay.
  • If you notify us of a delay, please wait for confirmation of the revised pickup arrangement. Orders not collected by the agreed-upon time may be considered missed pickups and will not automatically qualify for a refund.

4. Holiday Pickup Hours

  • Pickup hours may differ during holidays and special occasions.
  • Any changes to pickup hours or availability will be communicated in advance.
  • Customers are responsible for following the pickup time confirmed for their specific order.

5. Customer Agreement

By placing an order with Comfort Spoon, customers acknowledge and agree to these cancellation, refund, and late pickup policies.